Change of address

To update the address details we hold for your accounts, simply print off, complete then return our 'Change of address' form  (PDF opens in a new window).

Please don't forget to sign the form as we can't carry out your request without a signature.  We use the signature to verify your identity against signatures we hold for you - if we can't match these, we'll need to write to you.  For joint accounts, both need to sign.

This 'Change of address' form should only be used for Bank Accounts, Savings, Credit Cards (Principal card holder only), Mortgages, Secured Loans and Personal Loans. 

Once you've completed the form, please post back (stamp required) to:

Bank of Scotland
PO Box 23581
Edinburgh
EH1 1WH

Returned forms will be processed within 7 working days from receipt.

For more information, please call our Customer Service Team on 08458 50 00 27.

Change of name - To change your name details, please visit your nearest branch taking with you your name-change documentation (Marriage Certificate, Deed Poll, etc).