Common bank account enquiries

Click below for information on the new and improved bank statements; copies of cheques paid from your account; what to do if your chequebook is lost or stolen; and much more.

> Find out more about statements and cheques

Click below for information on

• applying for overdrafts 
• using your cash card 
• what to do about lost and stolen cards 
• changing your address, and
• paying bills.

> Find out more about overdrafts, your cards and accounts

Click below for information on different types of payment into your account and when you can withdraw funds. Payment types include

• Automated payments (Direct Debits, standing orders, BACS)
• Cash
• CHAPS
• Cheques
• Foreign currencies (includes cash, cheques and international telegraphic transfers)
• Special Presentation

> Find out more about receiving and sending funds from your accounts

Information on how different circumstances affect your account balance when you view your account online.

> Find out more about understanding your balance