Call us

We operate UK call centres, so it's never been easier for new and existing customers to get in touch.

If you want to talk to us about an existing account you have with us, want to find out more about, or apply for a new product, you can call us on the numbers below :

Banking	08457 21 31 41
Credit Cards Customer Services : Mon - Sun 24 hours International (from abroad) Lost or stolen cards : Mon - Sun 24 hours International (from abroad) Applications :Mon - Fri 0800 - 2200 Sat - Sun 0800 - 1900 Repayment Cover : Mon - Fri 0800 - 1800 Sat only 0900 - 1200 Card Care : Mon - Sun 24 hours Online helpdesk : Mon - Sun 24 hours	08457 29 39 49 (44)131 5498050 0845 300 0344 (44)131 5498050 0800 328 5984 0845 600 1191 0870 850 6850 0845 602 0000
Mortgages	08458 50 08 42
Personal Loans New and existing business where agreement number starts '15' - Opening times : Mon-Fri: 8am-10pm, Sat: 8:30am-6pm, Sun: 9:30am-5:30pm New and existing business where agreement number starts '7/' - Opening times : Mon-Fri: 8am-8pm, Sat: 8:00am-6pm	08457 44 44 55 08457 24 34 44
Insurance	08457 23 33 43
Investments ISAs Pensions and other investments plans	01904 61 11 10 0870 901 01 37
Sharedealing	0845 606 1188
Savings New and existing business including ISAs	08457 26 36 46
Bank of Scotland Direct Savings	08456 02 03 04
Travel Money Mon-Fri 8am to 10am, Sat & Sun 10am to 8pm	08452 46 00 06
Online Helpdesk Before calling us, have you tried using our Search facility? You may find the answer to your enquiry on our site without needing to call us.	08456 02 00 00
International Dialling (calls are charged at international rates) For all product areas (24 hours) For advice on how to use the Online Service (24 hours)	0044 1133 809 574 0044 1132 851 888

We value your call and to ensure that we connect you to the right person who can deal with your enquiry quickly, your call will initially be answered by a simple to follow automated service.

Or you can visit us in branch. Use our branch finder tool to locate your nearest branch.

Daytime calls Monday to Friday from BT landlines to 0870 numbers will cost no more than 6p a minute plus an 8p connection fee. The price of calls through other phone companies and from mobile phones will be different. The call price we have quoted was correct in February 2009.

Calls from BT landlines to 0800 are free. The price of calls through other phone companies and from mobile phones will be different. This information was correct in February 2009.