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Website terms and conditions

This site is intended for UK residents unless otherwise stated.  Bank of  Scotland plc, HBOS Investment Fund Managers Limited, Halifax Life Limited, Halifax Share Dealing Limited and St Andrew's Life Assurance plc are authorised and regulated by the Financial Services Authority  25 The North Colonnade, Canary Wharf, London, E14 5HS.  They entered in the Financial Services Authority's Register and their Register Numbers are 169628, 119223, 171881, 183332 and 189101. Halifax is a division of Bank of Scotland plc.  Bank of Scotland plc, Registered in Scotland No. SC327000.  Registered Office: The Mound, Edinburgh EH1 1YZ.  Copyright © 2008, Bank of Scotland. All rights reserved.

Contacting Us
To find out more about our products and services, how to apply for an account or how to manage your existing accounts, just get in touch - there are many ways to contact us.

By phone

Visit your nearest branch

Change your name or address

Contact by Email
You can email us if you're registered for our online service and require help. We' ve recently added a new Online Help section that aims to answer your questions on-site. Clicking 'Help' from the top right hand corner of the online service will open 'Online banking help'.

You can then use the search tool to find an answer to your question.  If you need further help once you've done a search, you'll see an option to "Email our Online Support team"

Contact in writing
You can write to us at the following address:

Bank of Scotland
PO Box 2358
Edinburgh
EH1 1WH