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Important Information
This is where you’ll find important information relating to our full range of holiday products. Simply click on one of the links below to take you to the relevant section. You can click back to the top at any time.
When paying for your travellers' cheques or foreign currency, payment transfers are not available from fixed rate or fixed term accounts. Withdrawals from certain savings accounts may be subject to restrictions and loss of interest.
Different collection times will apply for orders placed on Fridays, Saturdays and Sundays immediately before a Bank Holiday. Different timescales may apply in Scotland and Northern Ireland.
Full details of the lost or stolen arrangements are provided with all orders.
Travelex may monitor and record telephone calls to help provide a high level of service.
Home delivery orders will be sent via Royal Mail Special Delivery, requiring a signature from the delivery address. If an order is not received on time or an incorrect order is received please contact your branch. Where there is no-one to accept and sign for the delivery the order will be held at a local Royal Mail depot for three weeks.
The home delivery option is only available after you give consent to allow your name and address details to be passed to third parties to be used only for that purpose. All travellers' cheques must be signed in the top left hand corner immediately upon receipt to comply with the American Express purchase agreement included with your travellers cheques.
For orders placed with Travelex and being delivered to the customer's home address, the maximum order limit is £2,500 in any 90-day period. For orders placed in branch for home delivery, the maximum order limit is £7,500.
Bank of Scotland reserves the right to withdraw the comission-free offer at anytime.
We aim to please but we know sometimes things go wrong. If you have a problem or complaint we want to know. In most cases this can be dealt with at your branch or by calling 0870 850 0856. If your complaint is not resolved to your satisfaction, then ring our Customer Complaints Helpline on 08457 25 35 19. A copy of our complaints procedure is available on request. Complaints we cannot settle may be referred to the Financial Ombudsman Service.
This is an English language site and all our contracts are in English which is the language in which we will communicate with you. Scottish law applies to our relationship with you.
Halifax Travel Insurance is underwritten by St. Andrews Travel Insurance plc, St. Andrews House, Portsmouth Road, Esher, KT10 9SA (registered in England number 3104671).
You may not be eligible for insurance cover. The terms of the insurance are available by telephoning Halifax Travel Insurance on 0800 731 0180. Halifax and St. Andrews Insurance plc reserve the right to decline any application for Halifax Travel Insurance.
If you have any problems with this insurance, please telephone Halifax Travel Insurance on 0800 731 0180 or, if you prefer, write to us at PO Box 318, Halifax, West Yorkshire, HX1 2PF. If this fails to resolve your problem, you can contact the
General Manager, Halifax General Insurance Services Limited, Trinity Road, Halifax HX1 2RG.
If you are still not happy, you can contact the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Tel: 08456 00 66 66. If you make a complaint, it will not affect your right to take legal action against the Insurer.
Halifax General Insurance Services Limited is part of our group of companies. Registered in England No. 2791889.
We may monitor and record telephone calls to help us provide a high level of service.
Written quotations are available on request by telephoning 0800 731 0180.
Calls from BT landlines to 0870 numbers will cost a maximum of 8p per minute and to 0845 numbers a maximum of 4p per minute. A 6p call set up fee also applies. The price of calls from other telephone companies will vary. The call price is correct at April 2008.