Bank of Scotland

Contact us

The contact details on this page relate primarily to the products offered through the investments section of the site. For alternative contact information please see the site's main contact us page.


Calls from BT landlines will cost a maximum of 4p per minute to 0845 numbers and 8p per minute to 0870 numbers and a 6p call set-up fee.  The price of calls from other telephone companies will vary. 

For investment related queries please choose from the options below:

If you cannot find a suitable contact for your query here, please visit our main contact us page.

Please note that products are only available to residents of the United Kingdom. 

ISA Investor
ISA Investor - UK FTSE 100 Index Tracking Fund
ISA Investor - Capital Protected Option
Collective Investment Plan

Prices, valuation and transfers

HBOS Investment Fund Managers Ltd
PO Box 285
York
YO90 1HX

Phone: 01904 611110


(Please note that this number is for ISA Investor queries only. For Cash ISA queries, please see the other related products   section. For all other ISA queries, you should visit the main contact us page .)

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Guaranteed Growth Bond

Prices, valuation and transfers

Halifax Financial Services

PO Box 285

York

Y090 1HX


Phone: 01904 611110

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Stakeholder Pension Plan    
Life & Critical Illness Cover (Level Term Assurance Plan)
Guaranteed Investment Plan
Personal Investment Plan

Prices, valuation and transfers

Halifax Financial Services
PO Box 10
Walton Street, Aylesbury
Bucks
HP21 7GD

Phone: 0870 901 0137

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 Bank of Scotland Annuity Service

You can contact us on the following numbers, lines open from 9am to 5pm Monday to Friday.

If you have pension funds totalling £30,000 or less call us on 0845 600 6651.
If you have pension funds totalling over £30,000 call us on 0845 609 0980.

Or you can write to us at:

Bank of Scotland Annuity Service
Freepost SCE8362
Aylesbury
HP21 7BR.

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Child Trust Fund

HBOS Investment Fund Managers Limited
PO Box 2066
Gloucester

GL4 3YT

Phone: 0845 609 0064

Email: CTF-HalifaxContactUs@capita.co.uk

Only use email for general enquiries, as your message is not encrypted and will not be secure.

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Over 50's Guaranteed Life Plan

Halifax Financial Services
PO Box 966
St Albans

AL1 9HX

Phone: 0845 608 0390
Opening hours are Monday to Friday 9am to 5.30pm

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General Investments

To arrange an appointment to see one of our financial advisers please call our central support team on 0845 850 3701, during the hours of Monday - Friday 8am - 6pm and Saturday 8am to 3pm. Our advisers only give advice on our own products.

We can provide documents in large print, Braille or on audiocassette upon request, ask at your local branch. If you have a hearing or speech impairment, the following options are available to make communication easier:

If you have a text phone call 08457 39 49 59 

If you can use type talk simply prefix our number (0845 850 3701) with 18001

Alternatively a selection of Halifax colleagues are British Sign Language trained and we can arrange for an interpreter in branch, free of charge.

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General customer complaints:  

Write to us at: 

Halifax
Customer Relations
Trinity Road
Halifax
HX1 2RG

Alternatively:

Phone: 0845 725 3519 

or Email: customerrelations@halifax.co.uk

Only use email for general enquiries, as your message is not encrypted and will not be secure.

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Other Products  

Cash ISA

Prices, valuation and transfers:

Halifax
PO Box 548
Leeds
LS1 1WU

Phone: 0845 850 3706

 

Self Select ISA
Halifax Share Dealing PEP

Prices, valuation and transfers:

Halifax Share Dealing Limited
Trinity Road
Halifax
HX1 2RG

Phone: 08457 22 55 25

Email: customercare.hsdl@halifax.co.uk

Only use email for general enquiries, as your message is not encrypted and will not be secure.

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