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Our Privacy Policy
Whether you're already a Bank of Scotland customer or you’re applying for one of our products, we need to know certain information about you. The Data Protection Act means that you're entitled to know how we intend to use it.
The following gives you an overview, but for full details you can download a copy of our leaflet 'About You - Personal Information and Your Identity'.
Essentially, we use your information to look after your accounts or provide a particular service. Occasionally we may contact you about other things that may interest you or save you money, but of course you can opt out by informing your nearest branch.
We don't sell or reveal your details to any companies outside our Group for their marketing purposes without your consent. If you are receiving any unsolicited marketing approaches from companies you don't normally deal with, you can prevent this by registering with the Mailing,Telephone or Fax Preference services:
- Mailing Preference - 020 7291 3310
- Telephone Preference - 020 7291 3320
- Fax Preference - 020 7291 3330
For more details about all the Preference Services, please see the Direct Marketing Association website: www.dma.org.uk (new window)
If you apply for a apply for a product that involves us potentially lending you money (a credit-based product) such as a mortgage, personal loan, credit card, current account or share dealing account, we will perform a search with a licensed credit reference agency. See our privacy guide for more details.
- Customer information may be used to prevent crime and trace those responsible. We are also legally obliged to disclose information about customers to certain bodies that have statutory authority
- We'll keep a record of your email address and any messages you send us and may contact you unless you ask us not to. When emailing us, the information you send will be secure using the secure email form (new window). Any replies we send will not contain any confidential information as these can not be sent using a secure system
- We may record telephone conversations to offer additional security, resolve complaints and improve our standards
- All our employees are personally responsible for maintaining customer confidentiality
- If you apply for certain products, such as a pension, we may ask for sensitive information such as medical details. If so, we will ask for your consent.
