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Contact Us
If you need to get in touch with us, simply select the way that is best for you from the table below.
Please note that we are unable to make changes to your postal address or banking details via email or Live Assistance. Amendments to these personal details should be communicated via telephone or letter.
| By email | If you'd like to contact us by email, please use the following: sharedealing@bankofscotland.co.uk - to make a general account enquiry. |
| By internet | You can use our 'Live Assistance' service to 'chat' directly to a member of our Customer Relations Team who will be able to assist you with any brief queries whilst you remain connected to the internet. If you have any queries that are more complex, please email or telephone. This service is available Monday to Friday - 8am to 8pm. |
| By telephone | You can call us on 0845 606 1188 To sell your HBOS shares held in a HBOS Shareholder Account, call us on 08705 711 117 |
| By letter | Customer Services Department |
| Please include your name, address and account details in all letters so we can locate your account. | |
| By textphone | You can call us by textphone on 0845 604 2543 |
Tell us what you think
At Bank of Scotland Share Dealing, we believe in continuous improvement, so we really value your feedback. We welcome any ideas you may have for improvements to our service, please let us know what you think. After all, who better to help us improve our service than the people who use it!
email us at sharedealing@bankofscotland.co.uk, or call us on 0845 606 1188.
Meeting the needs of all our customers
Bank of Scotland Share Dealing is committed to meeting the needs of all our customers. For visually impaired customers, we can provide documents in large print, Braille or on audio cassette.
If you have a hearing or speech impairment, the following options are available to make communication easier:
- Textphone - 0845 604 25 43.
- Typetalk - simply prefix our number (0845 606 1188) with 18001.
- www.bankofscotlandhalifax.co.uk/online - if you're registered for our online service, you can deal and view most of your accounts online.
- Bank of Scotland/ Halifax branch - a selection of colleagues are British Sign Language trained and we can arrange for an interpreter, free of charge.
- 3rd Party Authorisation for Bank of Scotland Share Dealing Accounts and Self-Select Stocks & Shares ISAs - a friend or relative can contact us and even deal on your behalf.
Please remember the value of your investments and the income from them can go down as well as up. You may not get back the full amount you have invested. If you're in any doubt about the suitability of any of our products, or whether to buy or sell shares, you should consult an appropriate Financial Adviser.
Click here to view our Regulatory Information
Calls from BT landlines will cost a maximum of 4p per minute and a 6p call set-up fee. The price of calls from other telephone companies will vary. The call price is correct at 6th March 2008
