- Home
- > Share Dealing
- > Services
- > Keeping you informed
Keeping you informed
Keeping you up-to-date with how your shares are doing and giving you the information you need to manage your account is all part of the service.
The best way to keep yourself informed is using our online service as you can access your account 24/7, 365 days a year. When you apply for an account online you will be automatically registered for the online service.
If you are an existing customer and would like access to the online service, go to www.bankofscotlandhalifax.co.uk/online and click on the 'Register my existing account' in the New User section - you will need to have your Share Dealing Personal Reference Number (PRN) to hand.
Online and offline services
| Customers registered online | Customers not registered online |
| Contract Notes | Email notification on execution of a deal and contract note available online immediately | Contract note posted after each deal |
| Valuation | Latest valuation available online for the shares in your account (15 minute delayed mid-price used for valuation purposes or latest available closing price when the market of quotation is closed) | Account valuation posted in May and October |
| Statements | All statements available online showing both the latest and historical transactions | Statements posted in May and October |
| Tax Certificate | Latest and historical Tax Certificates available online | Tax Certificate posted annually in May |
| Corporate Actions | Email notification of Corporate Actions affecting your investments and the ability to make any elections online | Each Corporate Action posted out - any elections must to be returned to us before the deadline |
| Order Management | Place and manage any Advanced Dealing (TradePlan), International or Fund orders quickly and easily online | Telephone during our call centre opening hours to place or manage any orders |
| Share Prices | Latest share prices available online using our 'Quick Quote' facility | Telephone during our call centre opening hours to get the price of any stock |
Please remember the value of your investments and the income from them can go down as well as up. You may not get back the full amount you have invested. If you're in any doubt about the suitability of any of our products, or whether to buy or sell shares, you should consult an appropriate Financial Adviser.
